GIVE YOURSELF THE BEST EXPERIENCE
Part of giving you the best online entertainment experience is providing you with the tools you need to bet responsibly
DON'T CHASE YOUR LOSSES
Take a break and try again later. Chasing your losses could lead to you losing more.
BET WHAT YOU CAN AFFORD
Only bet with money you can afford to spend.
STICK TO A BUDGET
Decide how much you want to bet and take a break when your budget runs out.
SET TIME LIMITS
It's easy to lose track of time when you're betting. Set a time limit and take a break when you reach it.
UNDERSTAND THE RISKS
There is no such thing a sure bet. Understand the risks associated with betting and always remember that you could lose.
ALWAYS KEEP IT FUN
Betting should add to the thrill of betting on your favourite game. Always keep it fun and if you find you're not enjoying yourself, take a break.
WE'RE HERE TO HELP
We have a responsibility to give you everything you need to stay in control of your account and the way you bet. We take that responsibility very seriously, which is why we have set up a number of channels that you can use if you feel like you need support.
We have dedicated a professional team who are always available to help answer any questions or queries, or assist with all of your responsible gaming needs.
EXTERNAL SUPPORT
LOOKING FOR MORE TOOLS?
Feel like you need a decent break? Request a temporary or permanent exclusion from our services.
We are committed to doing best endeavours to give our customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support responsible gaming and have numerous measures in place to offer checks. Gambling involves risk. By gambling on this website, you run the risk that you may lose.
No persons under the age of 18 years are permitted to gamble. Winners know when to stop.
National Responsible Gambling Programme: 0800 006 008 or sms on 076 675 0710
Additional Responsible Gaming Features
We actively encourage you to participate in the management of your gaming account and offer the following responsible gaming features:
Self-Exclusion
You may manually apply a self-imposed lock on your account for up to three months. In order to action this, you can do so by accessing the Responsible Gaming section on your profile once logged in. This will then be actioned with immediate effect.
Alternatively, you may, at any time, request temporary or permanent exclusion from our Service. The self-exclusion options available are:
- Brief break / Cooling-Off : the account is suspended for at least: 24 hours
- Temporary Suspension: the account is suspended for at least: 1 month
- Self-Exclusion: the account is suspended for at least: 6 months
- Permanent Self-Exclusion: the account is permanently closed and you will not be allowed to re-open it
To request options (a) to (d) above, please send an email to [email protected] and this request once received will be verified telephonically with the player. Measures will be taken by us to restrict gaming activity related to suspended accounts until the suspension period expires. You must allow 48 hours for a response to this mail and for the requested action to be undertaken and you indemnify us for any use of the Services within this period.
In the case of a permanent self-exclusion request, we will contact you with a view to returning any remaining funds in your account (a minimum value of R20 applies in this respect) and closing your account.
NOTE: The account may only be considered for re-activation by us upon a Customer's own request (contact must be either by telephone or in person).
A request can be made to block a specific game and, in order to action this, an indemnity form will need to be completed. Upon receipt of the correctly completed indemnity form, the block of that specific game will occur within 48 hours and you indemnify us for any use of the Services within this period.
In order to unblock a specific game that has been blocked, a written request will need to be provided to us. The unblocking of that specific game will be actioned within 48 hours and you indemnify us for any use of the Services within this period.
Activity Statements:
Information regarding your account activity can be viewed online. The information may include: details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.
Gambling Self-Assessment Test
For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the self-assessment test by clicking on the link below in order to impartially assess and better understand your current levels of play. Please access link here
